In the case that you need to cancel your cruise vacation, you may be charged a fee based on the standard Princess Cruises cancellation policy. The amount will depend on the length of your itinerary and how far in advance of your departure date that you cancel. Use the charts below to determine your refund.
Refund Schedules & Final Payment Due Date
For booked guests, please review your booking confirmation email which contains the cancellation schedule and final payment terms that apply to you. For full details and booking conditions, please also refer to the passage contract.
Since a cancellation by you likely means a diminished opportunity to sell space on other cruises/cruisetours, the cancellation fees in the schedules below apply regardless of whether Your space is resold. 乗客はここに、乗客のキャンセルによって海運会社が被る損失を定量化することは大変困難または不可能であり、海運会社のキャンセルポリシーに規定されている料金は清算済み損害として公正および妥当な評価を示すことに同意します。キャンセル料の金額は、下表に示すように、クルーズ/クルーズツアーの航海日数と、クルーズ/クルーズツアーおよびクルーズプラス・パッケージをキャンセルするタイミングによって異なります。
Sailings 6 days or less |
||
|---|---|---|
| Days Prior to Departure** | 評価項目* | キャンセル料 |
| 60 days or more | なし | なし |
| 45-59 days | 全項目 |
Deposit Amount |
| 15-44 days | 全項目 | 合計料金の50％ |
| 8-14 days |
全項目 | 合計料金の75％ |
| 7 days or less |
全項目 | 合計料金の100％ |
|
||
Sailings 7 days or more** |
||
|---|---|---|
| Days prior to Cruise or Land Package Departure** | Item(s) Assessed** | Cancellation Fee** |
| 90日間以上 |
なし | なし |
| 60-89 days | 全項目 |
Deposit Amount |
| 29-59 days |
全項目 | 合計料金の50％ |
| 15-28 days | 全項目 | 合計料金の75％ |
| 14日間以下 | 全項目 | 合計料金の100％ |
|
||
Cruise Plus Hotels |
|
|---|---|
| Days prior to Holiday Departure†** | Cancellation Fee** |
| 57日以上前 | 無料 |
| 29 to 56 days | 合計料金の50％ |
| 15 to 28 days | 合計料金の75％ |
| 14日間以下 | 合計料金の100％ |
取消規定が適用されない場合：
A. 予約金の支払時点からかかる金額の100％が払戻し不能の特別価格プロモーションを購入した乗客が予約をキャンセルした場合、状況の如何に関わらず、乗客には予約金の返金、支払、補償、クレジットの権利は一切ありません。
B. 支払時点から100％が払戻し不能となる特別価格プロモーションを購入した乗客が予約をキャンセルした場合、乗客にはクルーズまたはクルーズツアー代金の返金、支払、補償、クレジットの権利は一切ありません。
寄港地観光キャンセル規定：
寄港地観光を予約した場合、予約をキャンセルする場合は客室にあるツアー・オーダー・フォームに印刷されているスケジュールの締切時刻より前に行わなければなりません。かかる締切時刻より前にキャンセルの通知がない場合、寄港地観光料金は一切返金されません。ホテル宿泊、航空便、個別車両を含む寄港地観光の締切はクルーズ出港の30日前であり、それ以降は一切返金されません。航空便を含む寄港地観光の場合、乗客は予約を乗船後12:00日までにキャンセルしなければなりません。海運会社は締切時刻後にツアーをキャンセルすることはできません。また海運会社は乗客が予約後に行かないと決めた寄港地観光に対して、一切返金しません。For further details on the terms and conditions governing Shore Excursions, please visit: Cruise Ports & Excursions.
Name changes require the prior approval of Carrier and may not always be possible. 氏名および乗船日の変更は予約のキャンセルと見なされ、キャンセル料が適用されます。
旅行保険／取消免除プログラム：
海運会社は、手荷物や身の回り品の紛失や損害、旅行のキャンセル、緊急避難、偶発的な死亡や怪我、病気、およびクルーズに関連して発生する医療費の支払いに備えて、乗客に旅行保険/旅行保護に加入することを強くお勧めします。
Cruise Cancellations & Refunds FAQs
How do I cancel?
For bookings made directly with Princess Cruises, please visit the Customer Support and Information page. For all other bookings, please contact your travel advisor.How much will I be refunded?
If you cancel, your refund amount will depend on the length of your itinerary and how far in advance of your departure date that you cancel. Please view the charts above to determine your refund eligibility.What is the time window for cancelling?
While you can cancel your cruise at any time, your refund amount will depend on the length of your itinerary and how far in advance of your departure date that you cancel. Please view the charts above to determine your refund eligibility.When will I receive my refund if I cancel?
We want you to know that we hear you and understand your frustration with the time it is taking to receive your refund. We are now refunding millions of dollars per week and are actively working through our back log. Our reservation and payment systems were not designed to handle this volume of refunds in a short period of time, and it is taking longer than we wanted. As we respect our guest’s money and time, we have increased the number of team members supporting this enormous effort and have made modifications to our systems. Thank you for your patience in these extraordinary circumstances. The latest updates regarding refunds can be viewed on our Notices & Advisories page.Am I eligible for cruise credit if I cancel?
The standard Princess cancellation policy does not grant cruise credit, but residents of the U.S. and Canada (excluding New York, British Columbia, Puerto Rico and Quebec) may be eligible with Princess Vacation Protection.How do I purchase cruise vacation protection if I may need to cancel?
We highly recommend that you purchase vacation protection to offer some peace of mind and help you make the most of your trip. Princess Vacation Protection is available only to residents of the U.S. and Canada (not including New York, Puerto Rico and Quebec). It can be purchased at the time of booking or up until the final payment by visiting Manage Booking. You can also call your travel advisor or visit the Customer Support and Information page. You are considered enrolled as soon as the cost plan has been paid. Please review the terms, conditions and exclusions of the plan by visiting our Princess Vacation Protection page and clicking on your state-specific plan documentation. Unsure if cruise insurance is worth it? Read about the benefits of Princess Vacation Protection.
Guests in other regions may have alternative coverage options and they should refer to our FAQs for additional information.What will be refunded if I cancel?
If you’ve pre-paid for shore excursions or onboard purchases, you will receive a full refund. The Princess Cruises refund policy states that you will also receive money back on Government Taxes and Fees (as defined in your Passage Contract) transfers and surcharges. You may also receive a refund for part of your cruise fare depending on the length of your itinerary and how far in advance of your departure date that you cancel. Read our Passage Contract to learn more about refunds.Exceptions
If you have purchased a specially priced promotion where the deposit is 100% non-refundable from the point of payment, you are not entitled to any refund, payment, compensation or credit whatsoever of your deposit under any circumstance if you cancel your booking. If You have purchased a specially priced promotion that is 100% non-refundable from the point of payment, you are not entitled to any refund, payment, compensation or credit whatsoever of Cruise Charges for your cruise or cruisetour if You cancel Your booking. To learn more about Princess cancellation policy exceptions, please read the Passage Contract.What if Princess cancels my cruise and I do not accept an alternate cruise or if Princess delays my cruise for more than 3 calendar days and I choose not to travel on a delayed cruise?
Details are contained in our Nonperformance of Cruise: Refund Policy and Instructions.
