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Frequently Asked Questions (FAQs)

From pre-cruise to post-cruise, get the answer you’re looking for

Onboard FAQs

A mother and three children sit together on a couch in a cruise ship stateroom, looking at a tablet with the ocean visible through the window behind them.
A family enjoys quality time together in their comfortable cruise stateroom with ocean views.

Post-cruise FAQs

An aerial view of the stern of a Princess cruise ship sailing through calm ocean waters at sunset with vibrant orange and golden skies.
A Princess cruise ship glides across open water as the sun sets on a memorable voyage.

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  • A woman middle age relaxing on a cruise

    プリンセス・バケーション・プロテクション（※日本では対象外）

    One of the most common questions we hear from our guests is, ‘Should I buy travel protection?’

     

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  • A plane on the sky

    プリンセスEZair

    Take care of all your travel needs in one convenient place. EZair’s personalized suggestions help you to arrive at the right time and place to start your cruise experience seamlessly.

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  • A large Princess cruise ship sails through a serene glacier bay surrounded by snow-capped mountains and lush green hills. The calm blue water reflects the stunning natural landscape under a clear sky. The image captures the grandeur of the ship and the pristine beauty of the environment.

    The Princess Blog

    Discover cruise tips, destination guides, and travel inspiration on the Princess Cruises blog. From Alaska to the Mediterranean — start exploring.

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  • Cruise ship on the sea

    Military Cruise Benefit Program

    Princess Cruises® offers up to $250 free onboard spending money* for veterans as well as active, retired or disabled military personnel.

     

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  • Cabins over a clean and pristine blue sea

    プリンセス・リワードVisa®カード

    Earn points with every purchase and you will be on your way to a variety of cruise rewards.

     

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  • Glasses of wine in the air making a toast

    Onboard Gifts & Services

    Whether it's a birthday to anniversary, reunion or other special occasion, our new group program lets you celebrate a special event on your cruise with your choice of incredible perks.

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