Princess Promise

We’ve always provided great service; now it’s a promise.

We’re so confident about our service, if you’re not satisfied, we’ll make it right, or we’ll refund the value of that service. That’s the Princess Promise.

01/06

Your vacation time is valuable, so while we strive to provide exceptional service every time, if you raise a concern, we will make it right as soon as possible.

Crew members are empowered to resolve issues then and there, when they can, and will work with you to find a solution while sharing updates along the way. It’s easier than ever to communicate with crew, thanks to MedallionClass® innovation, which also enables more personalized service.

利用規約

01/06

Princess Promise

We’ve always provided great service; now it’s a promise.

More Flexibility & Options

Commitment to Healthy Cruising

Get Ready for Your Princess® Cruise