Standard Policy for Guest Cancellations, Refunds & Final Payment

For booked guests, please review your booking confirmation email which contains the cancellation schedule and final payment terms that apply to you. For full details and booking conditions, please also refer to the passage contract.

Since a cancellation by you likely means a diminished opportunity to sell space on other cruises/cruisetours, the cancellation fees in the schedules below apply regardless of whether Your space is resold. 乗客は、乗客がキャンセルした場合に運送人が被る損失を数量化することは非常に困難または不可能であり、取消規定に記載されている料金は、損害賠償として公正かつ合理的な評価を表すことに同意するものとします。The amount of cancellation fee varies based on length of sailing for cruise/cruisetour and timing of cancellation for cruise/cruisetour and Cruise Plus package, as illustrated in the schedules below. (Please note that "Government Taxes and Fees” and "Cruise Charges” are defined in your Passage Contract.)

1. How do I cancel?
   For bookings made directly with Princess Cruises, please visit the Customer Support and Information page. For all other bookings, please contact your travel advisor.

2. How much will I be refunded?
   If you cancel, your refund amount will depend on the length of your itinerary and how far in advance of your departure date that you cancel. Please view the charts above to determine your refund eligibility.

3. What is the time window for cancelling?
   While you can cancel your cruise at any time, your refund amount will depend on the length of your itinerary and how far in advance of your departure date that you cancel. Please view the charts above to determine your refund eligibility.

4. When will I receive my refund if I cancel?
   We want you to know that we hear you and understand your frustration with the time it is taking to receive your refund. We are now refunding millions of dollars per week and are actively working through our back log. Our reservation and payment systems were not designed to handle this volume of refunds in a short period of time, and it is taking longer than we wanted. As we respect our guest’s money and time, we have increased the number of team members supporting this enormous effort and have made modifications to our systems. Thank you for your patience in these extraordinary circumstances. The latest updates regarding refunds can be viewed on our Notices & Advisories page.

5. Am I eligible for cruise credit if I cancel?
   The standard Princess cancellation policy does not grant cruise credit, but residents of the U.S. and Canada (excluding New York, British Columbia, Puerto Rico and Quebec) may be eligible with Princess Vacation Protection.

6. How do I purchase cruise vacation protection if I may need to cancel?
   We highly recommend that you purchase vacation protection to offer some peace of mind and help you make the most of your trip.  Princess Vacation Protection is available only to residents of the U.S. and Canada (not including New York, Puerto Rico and Quebec). It can be purchased at the time of booking or up until the final payment by visiting Manage Booking. You can also call your travel advisor or visit the Customer Support and Information page. You are considered enrolled as soon as the cost plan has been paid. Please review the terms, conditions and exclusions of the plan by visiting our Princess Vacation Protection page and clicking on your state-specific plan documentation. Unsure if cruise insurance is worth it? Read about the benefits of Princess Vacation Protection.
   Guests in other regions may have alternative coverage options and they should refer to our FAQs for additional information.

7. What will be refunded if I cancel?
   If you’ve pre-paid for shore excursions or onboard purchases, you will receive a full refund. The Princess Cruises refund policy states that you will also receive money back on Government Taxes and Fees (as defined in your Passage Contract) transfers and surcharges. You may also receive a refund for part of your cruise fare depending on the length of your itinerary and how far in advance of your departure date that you cancel. Read our Passage Contract to learn more about refunds.

8. Exceptions
   
   If you have purchased a specially priced promotion where the deposit is 100% non-refundable from the point of payment, you are not entitled to any refund, payment, compensation or credit whatsoever of your deposit under any circumstance if you cancel your booking.  If You have purchased a specially priced promotion that is 100% non-refundable from the point of payment, you are not entitled to any refund, payment, compensation or credit whatsoever of Cruise Charges for your cruise or cruisetour if You cancel Your booking. To learn more about Princess cancellation policy exceptions, please read the Passage Contract.

9. What if Princess cancels my cruise and I do not accept an alternate cruise or if Princess delays my cruise for more than 3 calendar days and I choose not to travel on a delayed cruise?
   Details are contained in our Nonperformance of Cruise: Refund Policy and Instructions.