In the case that you need to cancel your cruise vacation, you may be charged a fee based on the standard Princess Cruises cancellation policy. The amount will depend on the length of your itinerary and how far in advance of your departure date that you cancel. Use the charts below to determine your refund.
If you’ve already purchased Princess Vacation Protection†, your refunds for covered cancellation reasons will continue to be governed by Princess Vacation Protection. Please review the plan coverage, conditions and exclusions for full details. We highly recommend that guests purchase Princess Vacation Protection – not only does it provide some peace of mind for unexpected cancellations, it also offers partial reimbursements for trip delays or interruptions, lost or damaged baggage and medical coverage.
†Princess Vacation Protection is available to residents of the U.S. and Canada (except New York, British Columbia, Quebec and Puerto Rico). Guests in other regions may have alternative coverage options and can refer to our FAQs for additional information.
Refund Schedules & Final Payment Due Date
For booked guests, please review your booking confirmation email which contains the cancellation schedule and final payment terms that apply to you. For full details and booking conditions, please also refer to the passage contract.
Since a cancellation by you likely means a diminished opportunity to sell space on other cruises/cruisetours, the cancellation fees in the schedules below apply regardless of whether Your space is resold. 乗客は、乗客がキャンセルした場合に運送人が被る損失を数量化することは非常に困難または不可能であり、取消規定に記載されている料金は、損害賠償として公正かつ合理的な評価を表すことに同意するものとします。取消料の金額は、クルーズ／クルーズツアーの航海の長さ、並びに、クルーズ／クルーズツアー及びクルーズプラスパッケージの取消の時期に基づいて変化します。貴殿の予約概要書により貴殿の予約に適用される取消規定についてを参照するか、貴殿の旅行代表者にお問い合わせください。
Sailings 1 to 24 days (including World Cruise Segments) |
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|---|---|---|
| クルーズまたはランドパッケージの出発日までの日数 | Item(s)* Assessed | キャンセル料 |
| 90日間以上 | なし | なし |
| 75 to 89 days | クルーズ代金 | 25% of Total Charges |
| 61 to 74 days | 全項目 | 合計料金の50％ |
| 31 to 60 days | 全項目 | 合計料金の75％ |
| Withing 30 days | 全項目 | 合計料金の100％ |
*項目：クルーズ、クルーズツアー、クルーズ・プラス・パッケージ、事前購入済みギフト/特別サービス。 ^乗客がデポジット割引プロモーションで予約した場合、初回キャンセル料の金額は請求されている予約金／支払済み予約金の金額を越えないものとします。 |
||
25日間以上のクルーズ（フル・ワールドクルーズおよびワールドクルーズ区間を含む） |
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|---|---|---|
| クルーズまたはランドパッケージの出発日までの日数 | Item(s)* Assessed | キャンセル料 |
| 120日以上前 | なし | なし |
| 113 to 119 days | クルーズ代金 | Deposit (30% of fare for World Cruises) |
| 61 to 112 days | 全項目 | 合計料金の50％ |
| 60 days or less | 全項目 | 合計料金の100％ |
*項目：クルーズ、クルーズツアー、クルーズ・プラス・パッケージ、事前購入済みギフト/特別サービス。 ^乗客がデポジット割引プロモーションで予約した場合、初回キャンセル料の金額は請求されている予約金／支払済み予約金の金額を越えないものとします。 |
||
クルーズ前後のホテル・パッケージ（すべてのクルーズ期間） |
|
|---|---|
| 出発までの日数^ | キャンセル料 |
| 57日以上前 | 無料 |
| 56-29 days | 合計料金の50％ |
| 28-15 days | 合計料金の75％ |
| within 15 days | 合計料金の100％ |
^ご出発は、クルーズ、クルーズツアー、ホテル・パッケージのうちの一番早いものを示します。 |
|
取消規定が適用されない場合：
A. 予約金の支払時点からかかる金額の100％が払戻し不能の特別価格プロモーションを購入した乗客が予約をキャンセルした場合、状況の如何に関わらず、乗客には予約金の返金、支払、補償、クレジットの権利は一切ありません。
B. 支払時点から100％が払戻し不能となる特別価格プロモーションを購入した乗客が予約をキャンセルした場合、乗客にはクルーズまたはクルーズツアー代金の返金、支払、補償、クレジットの権利は一切ありません。
寄港地観光キャンセル規定：For complete details on the terms and conditions governing Shore Excursions, please review Carrier’s Excursion Terms & Conditions.
Cruise Cancellations & Refunds FAQs
How do I cancel?
For bookings made directly with Princess Cruises, please visit the Customer Support and Information page. For all other bookings, please contact your travel advisor.How much will I be refunded?
If you cancel, your refund amount will depend on the length of your itinerary and how far in advance of your departure date that you cancel. Please view the charts above to determine your refund eligibility.What is the time window for cancelling?
While you can cancel your cruise at any time, your refund amount will depend on the length of your itinerary and how far in advance of your departure date that you cancel. Please view the charts above to determine your refund eligibility.When will I receive my refund if I cancel?
We want you to know that we hear you and understand your frustration with the time it is taking to receive your refund. We are now refunding millions of dollars per week and are actively working through our back log. Our reservation and payment systems were not designed to handle this volume of refunds in a short period of time, and it is taking longer than we wanted. As we respect our guest’s money and time, we have increased the number of team members supporting this enormous effort and have made modifications to our systems. Thank you for your patience in these extraordinary circumstances. The latest updates regarding refunds can be viewed on our Notices & Advisories page.Am I eligible for cruise credit if I cancel?
The standard Princess cancellation policy does not grant cruise credit, but residents of the U.S. and Canada (excluding New York, British Columbia, Puerto Rico and Quebec) may be eligible with Princess Vacation Protection.How do I purchase cruise vacation protection if I may need to cancel?
We highly recommend that you purchase vacation protection to offer some peace of mind and help you make the most of your trip. Princess Vacation Protection is available only to residents of the U.S. and Canada (not including New York, Puerto Rico and Quebec). It can be purchased at the time of booking or up until the final payment by visiting Cruise Personalizer. You can also call your travel advisor or visit the Customer Support and Information page. You are considered enrolled as soon as the cost plan has been paid. Please review the terms, conditions and exclusions of the plan by visiting our Princess Vacation Protection page and clicking on your state-specific plan documentation. Unsure if cruise insurance is worth it? Read about the benefits of Princess Vacation Protection.
Guests in other regions may have alternative coverage options and they should refer to our FAQs for additional information.What will be refunded if I cancel?
If you’ve pre-paid for shore excursions or onboard purchases, you will receive a full refund. The Princess Cruises refund policy states that you will also receive money back on taxes, fees, port expenses, transfers and surcharges. You may also receive a refund for part of your cruise fare depending on the length of your itinerary and how far in advance of your departure date that you cancel. Read our Passage Contract to learn more about refunds.Exceptions
If you cancel, you will not receive a refund or cruise credit for the deposit or fare or your cruise/cruisetour if you have purchased a specially priced promotion where the deposit or fare is 100% non-refundable. To learn more about Princess cancellation policy exceptions, please read the Passage Contract.What is Princess cancels my cruise and I do not accept an alternate cruise or if Princess delays my cruise for more than 3 calendar days and I choose not to travel on a delayed cruise?
Details are contained in our Nonperformance of Cruise: Refund Policy and Instructions.
