Princess MedallionClass® FAQ

No, your Medallion device doesn’t store any personal information, so no need to worry if you lose it.

Yes, it's waterproof, and heat, sand and salt resistant.

Absolutely. You can choose from a variety of accessories, such as sports bands, clips, pendants and bracelets. Order them for yourself and your travel party now through the OceanReady® section of the Princess® app or purchase them on board at the OceanFront™ area.

In the OceanReady section of the Princess® app, tap "Medallion" and complete or confirm your shipping information at least 13 days before your Princess vacation begins.

At this time, home shipping is only available for residents of the United States, Canada and Puerto Rico. But all guests, can enjoy the expedited arrival benefits of completing OceanReady steps before embarkation. Medallion devices will be waiting at the port for guests living outside the U.S. or if one was not mailed to you.

Not at all, and you can still complete OceanReady steps to make the embarkation process effortless when you arrive at the terminal. Follow the steps on the Princess® app to complete your travel checklist (without shipping to your home). And when you arrive at the terminal, just show your OceanReady QR code on your mobile device and look for the Blue Arrival Lane to enjoy easy, effortless boarding. Pro Tip: Take a screenshot of the OceanReady Pass on your phone to have it handy!

The Medallion wearable includes magnets and RF technology that have been designed and manufactured to meet the radio frequency (RF) requirements set by the Federal Communications Commission of the United States. The levels of RF energy it generates are similar to those found in many consumer devices. Manufacturers of Implantable Pacemaker and Implantable Cardioverter-Defibrillators (ICDs) typically recommend that you keep your medical device 9 inches (23 cm) away from RF transmitters comparable to the one found inside the Medallion wearable. However, as every device differs, so you should check directly with the manufacturer of your medical device and physician for guidance.

Once on board MedallionClass ships, guests can visit OceanFront area and get assistance from one of our OceanNavigators. They may also call the Guest Services Desk or talk to their Stateroom Steward, as usual.

If a guest notifies the crew of a lost Medallion device, it will be disabled and replaced at no cost. For security of purchase transactions, each Medallion device is associated with a guest profile that contains their onboard security photo. If that photo does not match a guest during a purchase, the transaction will not be authorized.

The new OceanSafety system accelerates and strengthens safety and security operations on board a MedallionClass ship. OceanSafety uses innovation to significantly improve the guest processing time and experience by removing friction from the process and allowing the ship and crew to operate more efficiently during embarkation, safety drills, port calls, disembarkation, and throughout the cruise.

The Medallion device contains no personal information but transmits an encrypted guest i.d. to the Ocean guest experience platform. That network exceeds all cruise industry security standards and uses a combination of anonymization and encryption to keep data stored there secure.

Just be sure to keep it with you at all times. In addition to unlocking a world of unique experiences, it also unlocks your stateroom door, and is used to make purchases on board.